Welcome To
Woodside Medical Centre

247j Wood Street
M24 5QL


Tel: 0161 643 9244

Online Facilities

We now offer the facility to book your appointments, order your repeat prescriptions and view your medical summary, medications, allergies and any adverse reactions.
To use this method we must first issue you with a password.
Please call the surgery or enquire at the reception desk for details.

EMIS Access - click here for online services

Patient Access

Opening hours:

Monday to Friday 8:30am until 6pm

Evenings and weekends

Emergency, cover is provided by this practice out of hours
Tel: 0161 763 4242

Surgery Consulting Times


Other local NHS services

Call NHS 111 on 111 - for free expert NHS health advice and information 24 hours a day
(calls charged at local rates).

NHS Walk-in Centers, 22 Derby Way Bury. Rochdale Infirmary. Whitehall Street Rochdale. Arndale Centre Middleton. New Radcliffe Street Oldham - to see an experienced nurse for treatment of minor injuries and illnesses seven days a week, 7am until 10pm. You do not need an appointment.

Your local pharmacist will be able to give you free health advice and you don't need an appointment. Many pharmacies operate extended hours on a rota basis. For details call NHS 111 on 111.

This practice is within the Heywood, Middleton and Rochdale CCG.


The Woodside Medical Centre serves the whole of Middleton as well as its surrounding villages.

Our team includes six GPs (3 females and 3 males),1 Practice Nurse, 1 Assistant Practitioner,1 Phlebotomist as well as our Practice Manager, Assistant Practice Manager and  reception staff.

We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers and for patients needing minor surgery.

At The Woodside Medical Centre, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff will identify themselves on the telephone.

This leaflet is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.

If you live in our practice area and would like to register with us, please complete one of our registration forms that are available from all our receptions.

Practice News

 Practice Announcement


Our New GP has now joined the practice.

Welcome to Dr Vivian Wilkinson who joined the practice on 10.12.2014 

Changes within the Practice

Dr Hyman retired from the practice in November 2013
Dr Maynard is to reduce his sessions from 14.02.2014 down to 4 sessions

Dr Vidyavathi Has increased to 7 sessions (from 4 sessions)

Dr Manchester & Dr Brady's - details remain un changed at this time.

Dr Kerstin Williams joined the practice on 01.03.2014

Dr Vivian Wilinson Joined the practice on 10.12.2014


On-Line Services

Why not take advantage of our on line services available to all patients. Order Repeat Prescriptions, Make Appointments,  Patients access to medication, allergies and adverse reactions


Telephone Traffic

How can you help?

We are actively involved in trying to take some pressure off the incoming telephone traffic.

How can you help?

Repeat Prescriptions

Sign up to order on line (call in to set this up)

Use the dedicated telephone line to order your repeat prescription 0161 643 9431 available to you 24 hours per day, Seven days per week including bank holidays. (please allow 2 working days if using this facility)

Sign up to make appointments on line

Please ring after 3pm for all test results

Please Do not  ring to check if your prescription is ready. It will be ready at the time given to collect. All repeat prescriptions are ready in 48hours.



Last Patient Participation Group Meeting 13.02.2014 ( would you like to become a member)

No experience is necessary just a willingness to work together. A sense of humour would be a great advantage along with a genuine interest to be involved with members of the practice population and local community and an understanding that change can be beneficial. Ideally we would like a variety of ages, abilities and ethnic backgrounds.  Other individual skills would certainly be appreciated but are not essential


  1. Recruitment
The group still requires new members. Flyers are going out to patients, new patients are being approached upon registration. Tina asked members of the group if they would have some time, perhaps a few members could spare an afternoon to sit in the waiting room. The members would be identified, and would wait for patients to approach them.
We could also get an idea of any new services patient would like to see.
It is important that the members remain in partial during this session.
Please let me know who would like to take this up, along with some dates.

  1. Changes within the Practice
Dr Hyman has now retired from the practice as from November 2013
Dr Claire Ives has now joined the practice as from 08.11.2013 on 7 sessions
Dr Kerstin Williams will be joining the practice as from 01.03.2014
Working 5 sessions
Dr Maynard is to reduce his sessions from 14.02.2014 down from 8 to 4 sessions
Dr Vidyavathi Has increased to 7 sessions (from 4 sessions)
Dr‘s Manchester, Brady - details remain un changed at this time.


The re structure of the Partnership has given us a chance to change the way that we are currently working. We have introduced a new Triage System, where the GP on call that day will Triage minor illness, re direct patients to the most appropriate healthcare professional, or speak to the patient. The aim of this process is to free up appointment within the week which will have a positive effect on the appointment system.

We are also involved in the Middleton Pilot. Practices in Middleton have come together to provide an out of hours facility. Each practice is able to book appointments in the evening and at weekends. Patient can be seen by our out of hours provider BARDOC the venue is Peterloo Medical Centre.

Telephone System

The practice is actively trying to work with patients to ease the telephone traffic, promoting on-line prescription ordering, on line appointment access, directing patients to the dedicated prescription line avoiding the main telephone number. Requesting that patient do not ring to see if a prescription is ready, just to call at the time given. We are a very busy practice; the volume of calls received on a day to day basis is very high. However the general feeling is if we can re direct the traffic and advise patients of other methods to order prescriptions and make appointments it will have a positive effect on the in coming telephone
This is still an ongoing issue. However we feel that a further attempt would be appropriate. Brendon has been investigating activity into the developments at the rear of the practice and also brought plans to this effect. It might be worth meeting with somebody at Rochdale/Riverside again to pursue the possibility of gaining some space for car parking again. Tina will make contact with Brendon when a meeting has been discussed. Brendon has agreed to accompany Tina at this meeting.

Annex D: Standard Reporting Template


 NHS Greater Manchester

2014/15 Patient Participation Enhanced Service – Reporting Template


Practice Name: Woodside Medical Centre

Practice Code: P86012


Signed on behalf of practice:   Tina Bennion                                                                                                       Date:30.03.2015


Signed on behalf of PPG:                                                                                                                          Date:


1.            Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)



Does the Practice have a PPG?    YES



Method of engagement with PPG: Email, letters and face to face.



Number of members of PPG:        7


Detail the gender/age mix of PPG:


Details of the age/gender mix of practice population list size is 8159













Detail the ethnic background of your practice population and PRG:




Mixed/ multiple ethnic groups




Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed





















Asian/Asian British

Black/African/Caribbean/Black British











Other Black


Any other
























Difficult to obtain this data


Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:


The practice finds it very difficult to recruit members to join out PPG. Information about the PPG is currently displayed in the practice, on the web site on NHS Choices, information in the waiting area.


Our meetings are held in the evenings so that patients who work are able to attend.  However we still struggle to attract more members.






Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?   


If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:



2.            Review of patient feedback



Outline the sources of feedback that were reviewed during the year:


Members were contacted by email or letter in to ask for suggestions for topics to cover over the following year.  Responses were collated and feedback was provided to members.  At this meeting the specific areas to review were agreed.


The main area chosen for review was the Telephone system. On line services,  well man clinic  Queuing in reception area




How frequently were these reviewed with the PRG?


We try to meet quarterly


3.            Action plan priority areas and implementation


Priority area 1


Description of priority area:


Telephone Access

Patients experiencing difficulty getting through to the practice by telephone during peak periods.


What actions were taken to address the priority?


Promote our on line services, ie on line repeat prescription, appointments. The use of our answer phone facility available to patient 24/7. New email account to order repeat prescription. All will help to ease the telephone traffic and enable patients to get through.


We also have software monitoring our incoming calls, which analyses peak periods and the volumes of calls answered/ not answered.  



Result of actions and impact on patients and carers (including how publicised):


This work is still in full force as we try to move patients over to on line services to ease the telephone traffic





Priority area 2


Description of priority area:


Well Man Clinic PPG are very keen to promote Health and wellbeing of our patient population

The practice has submitted a bid to the ccg for funding to run two well man clinics in the evening. The practice Manager attended a “dragons den” type interview and was successful in the bid.


Two clinics have been successful 12.02.2015 and 12.03.2015


Result of actions and impact on patients and carers


The patients invited were patients that have not been to the practice for 3-4 years. The patients that attended the sessions welcomed the chance to have an MOT. Some had raised blood pressure and/or raised cholesterol. If they had not attended this would have gone un noted for some time as this group do not attend on a regular basis.


We purchased lots of health education products such as “tar in jar” alcohol measures etc.


These sessions were welcomed by the patients attending













Priority area 3


Description of priority area:


Queuing in reception area


For the last 6 months we seem to be having an issue with patient queuing in reception. One reason is contributing to this, the automated arrival unit is no longer functioning. This is due to the practice upgrading the clinical system and the automated arrivals unit not being compatible.





What actions were taken to address the priority?


As with the well man clinic – the same process was undertaken in November 2014 and successful


This installation will go ahead on 23.04.2015



Result of actions and impact on patients and carers (including how publicised):


Patients have been informed of this application and informed in the practice and on the website, NHS Choices









Progress on previous years


If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):


Areas agreed and actioned in 2013/14:


Area:               Telephone System

Progress:         Continuous improvements are being made, however this is an on-going process


Area:               Parking

Progres:           We have met with local councillors, plans are in place to erect housing to the rear of the practice, this will incorporate 12 parking spaces for our patients. Although this is said to take some time as there appear to be funding issues that have to be agreed




4.            PPG Sign Off



Report signed off by PPG:     YES


Date of sign off:



How has the practice engaged with the PPG:


How has the practice made efforts to engage with seldom heard groups in the practice population?

Has the practice received patient and carer feedback from a variety of sources?

Was the PPG involved in the agreement of priority areas and the resulting action plan?

How has the service offered to patients and carers improved as a result of the implementation of the action plan?

Do you have any other comments about the PPG or practice in relation to this area of work?


We have tried to encourage our patients to join our PPG by publicising in the practice, on our website Information about our PPG are available in the surgery doctors speak with patients who may be interested in the Group.    


We are very active in identifying carers within the practice, as well as the carer’s packs we give to patient; the invitation to join the group is also attached.


All actions taken have been fed back to the group and agreed.

The PPG are very keen to include the positive aspects that the practice has achieved, is not always about looking for faults in the system. Health and wellbeing are high on the agenda of our PPG


We welcomed OUR PPG and their input and support over the last year.   The practice and our PPG will aim to recruit more members over the next 12 months


We will also encourage speakers to meeting. Health watch have attended a meeting held which the PPG felt was very informative